Novacoast is looking for an IT engineer with a background in firewall management to add to our expanding Remote Managed Services team.Learn more: - working at Novacoast
This is a unique opportunity to grow and learn as an IT engineer, work directly with the operations team on internal projects, and interface with clients as a consultant. Engineers working with Cisco technology is as plus. We would also encourage candidates who have worked with Juniper. Past experience Sonicwall firewalls is helpful. Experience with Palo Alto firewalls is also a plus.
Requirements of the right candidate
- Firewall Device Management
- Initial Configuration
- Software Updates
- User Profile Management
- Firewall Rule Management
- Firewall Monitoring
- Incident Response
- Suspicious Activity
Day to day tasks
We expect new team members to be able to diagnose, resolve, document, and escalate when necessary a wide variety of incidents. We interact with our managed customers both reactively and proactively to help solve any issues or potential problems that may exist. As a component of these functions, there is a requirement of meeting and exceeding pre-defined service level agreements, both internally and externally.
We research emerging IT threats to keep ourselves apprised on day-zero of possible impact to ourselves or our customers. From time to time, members of our team will travel on location to support the Novacoast Engineering team or as a necessity in the event of an incident response. While our hours are generally fixed, because of the volatile nature of consultancy we are required to work paid overtime, sometimes on little notice.
Finally, we endeavor to constantly better ourselves and build a more effective team through continuous training and education, with a mind towards proving that training via vendor and industry certifications, the cost of which are reimbursed upon successful completion by Novacoast.
Positions are available in all 50 states, as well as Canada, Mexico, and the UK.
All resumes submitted are considered confidential.